Refund policy

Swim Design Space Returns & Exchange Policy

We want you to love your Swim Design Space purchase. However, if something isn’t right, this policy explains how returns, refunds, and exchanges work.

⚠️ This policy applies in addition to your statutory rights under UK law, which remain unaffected.

1. Returning an Item

You may return most items within 30 calendar days of receiving your order, provided all of the following conditions are met:

  • Item is unused, unworn, unwashed, and in original condition.
  • All tags, hygiene liners, and seals remain attached.
  • Item is in its original packaging.
  • Swimwear has only been tried on over underwear.
  • Item is clean, free from marks, odours, or damage.
  • Items removed from sealed packaging cannot be returned unless faulty.

✅ All returns are inspected on arrival. Items not meeting the above conditions may be refused or refunded at a reduced amount.

2. Return Costs

  • Customers are responsible for all return postage costs.
  • We strongly recommend a tracked and insured service, as we cannot accept liability for lost or untracked parcels.
  • Returns with unpaid courier fees, duties, or taxes will be refused.

3. Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns on:

  • Swimwear bottoms without intact hygiene liners.
  • Items removed from sealed packaging (unless faulty).
  • Personalised, customised, or made-to-order products.
  • Gift cards, store credit, or digital/downloadable items.

4. Where to Send Returns

Swim Design Space Returns
Eagle Tower, Montpellier Dr,
Cheltenham, GL50 1TA,
United Kingdom

5. Exchanges

We do not offer direct product exchanges due to stock variations.

If your item is faulty or damaged on arrival, we will replace it with the same product where possible.

📩 Contact us @contactus@swimdesignspace.combefore returning a defective item.

6. Refunds

  • Refunds are only processed once items are received and inspected.
  • If approved, refunds will be issued to your original payment method within 14 days.
  • Purchases made with gift cards/store credit will be refunded as store credit only.
  • Delivery charges are non-refundable, except where the product is faulty or misdescribed.
  • Items returned after 30 days may only be refunded as store credit.
  • Partial refunds may be applied for items not fully meeting return conditions.

7. Promotional Items

If your order included a free gift or promotional item, it must also be returned in order to qualify for a full refund. Missing gifts may reduce your refund.

8. Faulty or Defective Items

If you believe your item is faulty:

  1. Contact us immediately with your order number and photos of the issue.
  2. Our team will inspect the evidence and confirm next steps.
  3. If the item is deemed faulty:
    1. A replacement will be issued where possible, or
    2. A refund will be processed within 30 days.

❌ Items showing damage from misuse, mishandling, or failure to follow care instructions will not be classed as faulty.

9. Your Legal Rights

Under UK law:

  • You may reject faulty or misdescribed items within 30 days for a refund.
  • You have the right to a repair or replacement within 12 months.
  • You may cancel your order within 14 days of delivery (cooling-off period). You then have a further 14 days to return the goods.
  • If a return deadline falls on a weekend or UK Bank Holiday, it will automatically roll to the next working day.

10. Contact Us

If you have any return, refund, or faulty item queries, contact our team:
📧 contactus@swimdesignspace.com